Trust and safety
Personas that sound human, built to be trusted.
A persona with a face and a voice carries more trust than a chat window. These are the rules we build in so that trust is deserved.
Honesty
What a persona will and won’t do.
Never denies being an AI
A persona speaks as a person at work, but when someone sincerely asks, it tells the truth. Written channels say so plainly.
You decide who a caller is
A name or a number lets a persona recognise someone and nothing more. Only your system can mark a caller verified.
Rules above every instruction
On our hosted brain, platform rules sit above your instructions, with an extra set for audiences that include children.
Your callers’ data
Kept for as long as you say. Gone when it should be.
Recorded only with notice
If the caller isn’t told a call is recorded, it isn’t recorded. The two are tied together, not left to configuration.
Retention you choose
Choose how long transcripts are kept. When the period ends, what was said goes, including anywhere it was quoted.
Real erasure
When a caller asks to be forgotten, their conversations, recordings and details are erased, not hidden.
Redaction
Card and bank numbers are taken out of everything we keep: transcripts, summaries, messages and the audio of recordings.
Sign-in security
Two-step verification, single sign-on with Microsoft or Google, and roles that decide who can hear recordings or export data.
Support access by consent
Our staff enter your workspace only when an owner approves, for a limited time, and everything they open is logged.
Procurement and data protection
Where your data is stored, our current list of sub-processors, and our data processing agreement are available on request. Write to support@humatone.ai. Our privacy policy covers this website and the early-access programme.
Give your persona a presence.
Humatone is in early access. Tell us what your persona does and we’ll set you up with a workspace.